Privacy Policy for NairaWaves

Effective Date: 10th June, 2025

NairaWaves (“we”, “our”, “us”) is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile app or website (https://nairawaves.com).

By using NairaWaves, you agree to the practices described in this policy.

---

1. Information We Collect

Personal Information you may provide:

• Full name

• Phone number

• Email address

• Bank/account/payment details

• National ID or verification documents (when required)

Automatically Collected Information:

• Device type and operating system

• IP address

• In-app behavior and usage analytics

---

2. How We Use Your Information

We use your information to:

• Process transactions for:

  • Airtime & data purchase

  • Electricity & TV bills

  • Education and exam fees (WAEC, JAMB)

  • Bet account funding

  • Flight and event ticket booking

  • Airtime/data-to-cash conversion

• Improve service quality and support

• Secure user accounts

• Prevent fraud and comply with legal obligations

• Send transactional notifications

---

3. Sharing of Information

We may share information with:

• Payment processors and telecom APIs

• Partner service providers (e.g., cable, electricity, airlines, exam boards)

• Law enforcement (when legally required)

• Analytics providers (for improving the app experience)

We do not sell or rent your personal data.

---

4. User Rights and Data Deletion

You have the right to:

• Access your data

• Correct inaccurate or outdated data

• Request deletion of your personal information

• Withdraw consent for data use (where applicable)

How to Request Data Deletion

You can request deletion of your account and personal data by:

• Emailing us at: [email protected]

• Providing your registered phone number or email address for identity verification

We will respond to all deletion requests within 7 business days. Please note that we may retain certain data for legal compliance or legitimate business purposes.

---

5. Data Security

We use:

• End-to-end SSL encryption

• Access control and authentication layers

• Secure cloud infrastructure and backups

• Fraud monitoring and risk detection tools

---

6. Children’s Privacy

Our services are not intended for individuals under 13 years of age. If we become aware of data collected from a child, we will promptly delete it.

---

7. Retention Policy

We retain user data only for:

• The duration necessary to provide services

• Legal and regulatory compliance

• Dispute resolution and enforcement

You may request earlier deletion by contacting us (see Section 4).

---

8. Third-Party Services

Our app may link to third-party services (e.g., airline APIs, betting platforms). We are not responsible for their privacy practices. Please read their privacy policies separately.

---

9. International Data Transfers

If you use our services from outside Nigeria, your data may be transferred to our servers in Nigeria. By using our app, you consent to this transfer.

---

10. Changes to This Policy

We may update this policy periodically. Changes will be published on our website and app. Continued use of NairaWaves indicates acceptance of the updated policy.

---

11. Contact Us

If you have any questions, complaints, or requests related to your privacy, contact us at:

NairaWaves
Email: [email protected]
Website: https://nairawaves.com